Refund & Replacement Policy

REFUNDS & REPLACEMENTS

At ShellaVita, we strive to ensure your complete satisfaction with our products. If you encounter any issues with misprinted, damaged, or defective items, please follow the guidelines below for a smooth refund or replacement process:

Claims for Misprinted/Damaged/Defective Items:

• All claims for misprinted, damaged, or defective items must be submitted within 30 days of receiving the product.
• For packages lost in transit, please submit your claim no later than 30 days after the estimated delivery date.
• Claims that are determined to be an error on our part will be covered at our expense and either replaced or fully refunded.

How to Submit a Claim: 

If you notice any issues with the products or anything in the order that seems to be out of place, please contact our customer support team. To assist us in resolving the issue promptly, kindly provide a photograph of the problem along with a brief explanation.

Approval or Rejection of Replacement/Refund: 

After reviewing the issue, we will notify you of the approval or rejection of a replacement or refund. If your claim is approved and you require a replacement, we will promptly ship a new order to you within 3 business days. If you request a refund, we will automatically apply the credit to your credit card or original payment method within a few working days.

REPLACEMENT/REFUND EXEMPTIONS:

ShellaVita will not grant a refund, credit your account, or replace a produced product in the following cases:

• Wrong Address: If you or your end customer provides an insufficient address, resulting in the shipment being returned to our facility, you will be responsible for reshipment costs once we have confirmed an updated address with you (if applicable).
• Unclaimed: Shipments that go unclaimed and are returned to our facility will incur reshipment costs to yourself or your end customer (if applicable).
• Buyer's Remorse: We do not refund orders for buyer's remorse. If you accept returns or offer size/product exchanges to your end customers, it would be at your expense and discretion. In such cases, you would need to place a new order at your own expense.
• Rejected by Customs: If a package is returned due to customs rejection, we will not issue a refund. It is the responsibility of the store owner to research import regulations for each country they are selling their products, and for the receiver to pay any necessary customs fees.

LATE OR MISSING REFUNDS:

If you haven’t received a refund yet, please follow these steps:

1. Recheck your bank account to ensure it hasn't been credited.
2. Contact your credit card company, as there may be processing time before the refund is posted.
3. Reach out to your bank, as they may also have a processing period before the refund appears.
4. If you have completed all of the above steps and still haven't received your refund, please contact our customer support team for further assistance.

This Policy is governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.

For any further inquiries or to submit a claim, please contact our customer support team at sales@shellavita.com . Thank you for choosing ShellaVita Supplements, and we are here to ensure your satisfaction with our products and services.